Once your order has been dispatched, Reborn Kings accepts no responsibility for loss or any damage to your package. If there are any delays or concerns with your package once posted (including the rare case of your package not arriving) Reborn Kings is not liable as we have no control once it is with the postal service. In this instance, please contact your local postal service with the tracking number that was provided when the package was sent (USPS for US customers & Your local postal service for International customers). Unfortunately, we are not able to give any refunds or resend orders in these circumstances. Please note that if your package was shipped Priority Mail, up to $50 of insurance with most shipments is included(restrictions apply).
Has your package been marked delivered but hasn't arrived yet? This problem sometimes occurs because USPS (post office) marks items as delivered prematurely. For this reason, we ask that you wait a full 7 days from the date that your order was marked delivered. We also suggest contacting your local post office as well.